Hands Up, Gimme All Your Petrol!
15 June 2006 08:41On my way to work this morning I stopped to fill my car up with petrol. I handed my debit card over but, much to my horror, it was rejected. I asked the cashier to try again as there were definitely sufficient funds in my account, but once again it failed. Anyway, to cut a long story short, I was told I couldn’t leave without paying. I offered to leave my driving licence as security while I went to a cash machine but the fella behind the counter was adamant that I was not allowed to leave. After much banter to and fro I went through my mobile contacts and rang my mate Kev who kindly paid over the phone with his debit card.
I fully understand the need to crack down on people driving off without paying for fuel. However, surely people should understand that there are occasions when customers genuinely forget their wallet or whatever. I felt like a criminal, especially as there was a queue forming and everyone was staring at me disapprovingly! If I was intending to steal fuel, I certainly wouldn’t have gone inside the shop so my card could be swiped and my face recorded on CCTV!
The whole episode made me late for work but if my mate hadn’t answered his phone, I could have been there all day! Incidentally, after I left I went to the nearest cash machine where I withdrew cash and confimed my bank balance was positive and well within my overdraft limit. So, BP, may I suggest you replace your obsolete electronics with reliable, working card readers? Failing that, how about training your staff to be a bit more compassionate? Considering your company values include “treating everyone with respect and dignity”, I think you should have a word with the jobsworth that served me this morning
Tags: BP,Kev,petrol
Categories: General
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